DHL didn't collect my parcel — how do I book or chase a pickup?
In short
A DHL pickup is only booked if you ask for one. Tick Request collection when I purchase the label when you buy the label, or book it afterwards from the shipment page. If DHL hasn't turned up, message DHL on WhatsApp with the waybill number to find out where the driver is.
DHL Express Worldwide and DHL Economy Select labels can only be shipped with a scheduled collection from your address. A label on its own does not move the parcel — a collection has to be requested.
Book the pickup when you buy the label
- On the label purchase screen, switch on the toggle Request collection when I purchase the label. DHL then schedules the collection for you.
Forgot, or want to book later?
- Go to the Teleship app → Shipments → open the shipment → Actions / View Label. The dispatch instructions on the left of the label page let you schedule the DHL pickup.
- Labels that sit undispatched for several days are not collected automatically — check Shipments if a DHL parcel hasn't had its first scan.
DHL booked a pickup but nobody came
- You can contact DHL directly on WhatsApp at +44 116 326 5750. Share the DHL waybill number and their team can check where the driver is and when to expect them.
- Check that the dispatch address on your Teleship account is the one DHL should come to (Settings → Shipper details).
- Still stuck? Email cs@teleship.com with the TS number and the dates you were waiting in, and we'll chase DHL for you.
Related: Dispatch options: Post Office, Royal Mail collection, DHL pickup, hub injection · Your first label: buy, print, pack, dispatch · Where we ship and which service goes where
Draft from the KB gap review of 12 October 2026 — based on tickets #988, #765, #941. Review before publishing.
Still stuck? Contact our support team.