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    Terms of Service

    Last Updated: March 1, 2026

    These Terms of Service ("Terms") govern your access to and use of (a) the teleship.com website and merchant portal, (b) any Teleship web application, browser extension, or third-party platform plugin (including integrations available on Shopify or equivalent e-commerce platforms) ("App" or "Apps"), and (c) any application programming interface (API) or integration channel through which you access Teleship's services (collectively, the "Platform"), and all services provided through the Platform ("Services"), including DDP (Delivered Duty Paid) international shipping facilitation, EU IOSS (Import One-Stop Shop) filing, EU Merchant of Record services, and cross-border facilitation with branded tracking. Please read these Terms carefully before registering for or using the Services.

    Please review our Privacy Policy. If you do not agree, do not access or use the Platform.

    These Terms constitute the entire agreement between you and Teleship with respect to the Services and supersede any prior agreements, representations, or understandings.

    1. Parties and Contracting Entities

    The entity you contract with depends on your location and the services you use:

    For merchants or shippers established in the United States, you contract with Teleship Services LLC, a limited liability company incorporated in Delaware, with its principal place of business at 12512 Indianapolis Street, Los Angeles, CA 90066, United States ("Teleship US").

    For merchants or shippers established in the United Kingdom, the European Union, or in any other jurisdiction, you contract with Teleship Limited, a company registered in England and Wales, whose registered office is at 69 Church Way, North Shields, NE29 0AE, United Kingdom ("Teleship UK").

    Teleship UK and Teleship US are affiliates operating under common ownership (together, "Teleship", "we", "us", or "our"). Where these Terms refer to "Teleship" without specifying an entity, the reference applies to whichever entity you contract with as set out above. Each entity is separately responsible for the obligations under these Terms applicable to it and is not jointly liable for the obligations of the other.

    2. Description of Services

    Teleship provides the following services to registered merchants and shippers, subject to eligibility and account approval:

    2.1 DDP Shipping Facilitation

    Teleship facilitates the dispatch and international delivery of parcels on a Delivered Duty Paid (DDP) basis. Under DDP terms, all import duties, taxes, and customs charges applicable to the shipment are collected at the point of sale from the end consumer or prepaid by the merchant, and Teleship arranges for those amounts to be remitted to the relevant customs authorities or licensed customs brokers to clear the shipment on arrival in the destination country.

    Depending on the carrier and route, Teleship may act as shipper of record on your behalf, or may arrange carriage with licensed third-party carriers under Teleship branding without assuming the role of shipper of record. Your account documentation will specify which arrangement applies to your account. Regardless of the arrangement, Teleship is not itself a carrier and does not take physical custody of your parcels except where expressly agreed in writing.

    You acknowledge that Teleship is not the Importer of Record for any shipment and that responsibility for compliance with import regulations in the destination country rests with you as the merchant or, where applicable, with the appointed customs broker.

    2.2 EU IOSS Filing Services

    Where applicable and as agreed in your merchant account setup, Teleship provides Import One-Stop Shop (IOSS) filing services for shipments to European Union member states and Northern Ireland with a consignment value not exceeding EUR 150.

    Teleship may provide IOSS services under one of three arrangements, which will be specified in your account agreement:

    • Teleship IOSS number (deemed supplier): Teleship acts as the deemed supplier for VAT purposes under EU VAT Directive Article 14a, and files monthly IOSS returns using its own IOSS registration number. In this arrangement, Teleship assumes responsibility for the accuracy and timeliness of IOSS filings for shipments processed under its IOSS number, subject to the accuracy of the shipment data you provide;
    • Merchant IOSS number (own registration): Where you hold your own IOSS registration, Teleship will pass your IOSS number to its appointed carriers and customs brokers for use on customs declarations for your shipments. In this arrangement, you are solely responsible for filing your own IOSS returns directly with the relevant tax authority. Teleship does not file returns on your behalf and has no responsibility for the completeness, accuracy, or timeliness of your IOSS filings;
    • Marketplace IOSS number: Where your goods are sold through an online marketplace that is deemed the supplier for EU VAT purposes (such as Amazon, eBay, or equivalent platforms), the marketplace's IOSS number will be used on customs declarations for your shipments. You must provide Teleship with the relevant marketplace IOSS number. The marketplace is solely responsible for accounting for and filing the associated VAT. Teleship does not file returns on your behalf and has no responsibility for the marketplace's IOSS filings.

    In all arrangements, Teleship's obligations are conditional on you providing accurate, complete, and timely shipment data as required under Section 4.1 of these Terms. Teleship accepts no liability for penalties, interest, or assessments arising from inaccurate or incomplete data.

    2.3 EU Shipments Above EUR 150 and Standard Import VAT

    Where a shipment to an EU member state has a consignment value exceeding EUR 150, IOSS does not apply. Such shipments are subject to standard EU import VAT and customs duty procedures at the point of entry into the EU. In this context, Teleship may, depending on the arrangement agreed in your account, act as or appoint a Merchant of Record (MOR) or EU VAT-registered fiscal representative to facilitate VAT and customs compliance in the destination country. The specific arrangement applicable to your account will be confirmed in your account agreement and service documentation.

    Where Teleship acts as Merchant of Record for your EU shipments above the EUR 150 threshold, it assumes responsibility for the VAT accounting and remittance to the relevant EU customs and tax authorities for those shipments, subject to the accuracy of the shipment data and transaction values you provide. Teleship does not assume responsibility for the underlying commercial transaction between you and your customer, which remains your responsibility as the seller of the goods. You remain responsible for compliance with all product safety, consumer rights, and trading standards obligations applicable to the goods you sell.

    Where Teleship does not act as Merchant of Record and instead connects you with an EU-licensed customs broker or fiscal representative, that representative acts as your agent or as Importer of Record in the destination country. You are responsible for ensuring that the appointed representative has the information and authority necessary to clear your shipments, and Teleship's role is limited to facilitating that connection and transmitting your shipment data to the appointed representative.

    In all cases, your obligations under Section 4.1 (accurate shipment data and declared values) apply with full force to EU shipments above EUR 150. Teleship accepts no liability for customs duties, import VAT, penalties, or assessments arising from inaccurate or under-declared values submitted by you.

    2.4 Cross-Border Facilitation and Branded Tracking

    Teleship offers cross-border shipping facilitation services that connect merchants with licensed freight forwarders and carriers for international parcel delivery. Where this service is used, Teleship will provide end-to-end shipment tracking under Teleship branding, compiled from data received from the appointed carrier and logistics partners.

    Teleship acts solely as a technology platform and intermediary in this arrangement. It does not act as a freight forwarder, logistics agent, or bailee, and assumes no fiduciary or carrier obligations in connection with the physical movement of parcels. Branded tracking is provided for informational purposes only. All claims relating to physical loss, damage, delay, or mis-delivery must be directed to the appointed carrier.

    3. Account Registration and Eligibility

    To access the Services, you must register for a merchant account on the Platform. By registering, you represent and warrant that:

    • You are a business entity or individual trader duly incorporated or established under applicable law in your jurisdiction;
    • You have full legal authority to enter into these Terms on behalf of yourself or your organisation;
    • All information you provide during registration and throughout your use of the Services is accurate, complete, and current;
    • You are not subject to any sanctions, export controls, or regulatory restrictions that would prohibit your use of the Services or the shipment of goods through the Platform; and
    • Your use of the Services will comply with all applicable laws and regulations, including customs, trade, VAT, and data protection laws.

    Teleship reserves the right to refuse registration, suspend, or terminate any merchant account at its discretion, including where it has reasonable grounds to believe that the above representations are inaccurate or that use of the Services presents a legal, regulatory, reputational, or financial risk to Teleship or its partners.

    4. Merchant and Shipper Obligations

    4.1 Accurate Shipment Data and Declared Values

    You are solely responsible for the accuracy, completeness, and legality of all shipment data submitted to Teleship, including but not limited to:

    • Declared customs value of each item, in the correct currency, reflecting the true transaction value in accordance with applicable customs valuation rules (including WTO Customs Valuation Agreement principles and 19 U.S.C. 1401a for US imports);
    • Accurate product descriptions sufficient to allow correct Harmonized System (HS) tariff classification;
    • Correct country of origin for each item;
    • Accurate consignee name, delivery address, and contact information; and
    • Any other data required for customs declaration in the destination country.

    You must not under-declare the value of goods, misrepresent product descriptions, assign incorrect HS codes, or provide any other inaccurate data for the purpose of reducing or avoiding duties, taxes, or customs fees. Such conduct constitutes customs fraud and may expose you and the consignee to criminal liability, civil penalties, and seizure of goods. Teleship and its partners will cooperate fully with customs authorities investigating suspected fraud and reserves the right to terminate your account immediately in such circumstances.

    You indemnify and hold harmless Teleship and its affiliates from and against any and all claims, penalties, fines, assessments, duties, interest, costs, and expenses (including legal fees) arising from inaccurate, incomplete, or fraudulent shipment data provided by you, including any CBP post-entry assessments, HMRC compliance interventions, or equivalent actions by customs authorities in any jurisdiction.

    4.2 Prohibited Goods

    You must not submit for shipment through the Platform any goods that are prohibited, restricted, or controlled under applicable law, including:

    • Goods prohibited for export from the country of origin or import into the destination country;
    • Controlled substances, narcotics, and precursor chemicals;
    • Firearms, ammunition, explosives, and weapons (or components thereof) without all required export and import licences;
    • Counterfeit, pirated, or trademark-infringing goods;
    • Goods subject to mandatory recall or safety prohibition;
    • Child sexual abuse material or any content that exploits or harms minors;
    • Dangerous goods (hazardous materials) not declared and packaged in accordance with applicable regulations (including IATA DGR, ADR, and IMDG as applicable); and
    • Any other goods that Teleship, in its reasonable discretion, determines present an unacceptable legal, safety, or reputational risk.

    For the full list of prohibited and restricted items, see teleship.com/prohibited-items.

    Teleship may inspect, refuse, hold, or return any shipment that it reasonably believes contains prohibited goods. You are liable for all costs incurred as a result, including return shipping, storage, and disposal costs. Teleship will report suspected smuggling, customs fraud, or trafficking to the relevant authorities.

    4.3 Sanctions and Restricted Party Compliance

    You must not use the Platform to ship goods to, from, or on behalf of any individual or entity:

    • Listed on any sanctions list maintained by OFAC, the US Department of Commerce Bureau of Industry and Security (BIS), the United Nations Security Council, the European Union, HM Treasury, or any other applicable sanctions authority;
    • Located in or ordinarily resident in any country or territory subject to comprehensive US, EU, or UK sanctions (including but not limited to Cuba, Iran, North Korea, Russia, Syria, and the Crimea/Donetsk/Luhansk regions); or
    • Known or reasonably suspected to be involved in proliferation of weapons of mass destruction, terrorism, or other activities targeted by applicable sanctions regimes.

    By submitting each shipment, you represent and warrant that you have screened the consignee and transaction against applicable sanctions lists and that no sanctions violation is involved. Teleship and its logistics partners reserve the right to screen shipments against sanctions databases and to refuse, suspend, or cancel any shipment or account where a potential sanctions risk is identified. Teleship will not be liable for any loss arising from refusal of a shipment on sanctions grounds.

    4.4 Data Protection Obligations

    You acknowledge that in the course of submitting shipment data to Teleship, you will share personal data relating to your customers (consignees), including names, addresses, telephone numbers, email addresses, and shipment details. You represent and warrant that:

    • You have a lawful basis under applicable data protection law (including UK GDPR, EU GDPR, and CCPA/CPRA as applicable) to share consignee personal data with Teleship for the purposes of shipping facilitation, customs clearance, and duty collection;
    • You have provided consignees with adequate notice of how their personal data will be used and shared, including in connection with Teleship's services, either in your privacy policy or at the point of data collection; and
    • Where required by applicable law, you have entered into a data processing agreement or equivalent arrangement with Teleship covering the personal data processed on your behalf.

    Teleship processes consignee personal data as described in its Privacy Policy. You are the data controller for consignee data that you collect and submit to Teleship; Teleship acts as data processor for such data to the extent it processes it solely on your instructions, and as an independent controller to the extent it processes it for its own legitimate purposes (including customs compliance, fraud prevention, and regulatory reporting).

    You acknowledge and agree that shipment data and consignee information may be shared with customs authorities and other government or border agencies in origin, transit, or destination countries as required for customs clearance, regulatory checks, and assessment or collection of duties and taxes.

    4.5 Payment and Credit Terms

    You agree to pay all fees, charges, and applicable taxes for the Services in accordance with the pricing schedule agreed at the time of account setup and as updated from time to time in accordance with Section 13. Unless otherwise agreed in writing or dedicated contract, payment terms are as follows:

    • Shipping, IOSS filing fees, VAT/GST, Duties, and customs charges are payable at the time of shipment submission, or by direct debit/credit card on file, as specified in your account agreement;
    • Overdue amounts accrue interest at 8% per annum above the Bank of England base rate (where English law governs your contract with Teleship) or at 1.5% per month (where California law governs), or the maximum rate permitted by applicable law if lower.

    Teleship reserves the right to suspend your account and hold shipments pending payment of any overdue amounts.

    4.6 Consignee Contact Authorisation

    For purposes of providing the Services (including but not limited to customs clearance, duties/taxes handling, delivery coordination, and final mile delivery), you authorise Teleship, its carriers, customs brokers, logistics partners, and agents to contact the consignee (recipient) directly using the contact information you provide (including email address and telephone number) for the purposes described in this Section 4.6.

    4.6.1 Merchant disclosure obligation

    You must ensure that your checkout, customer notices, and privacy policy clearly disclose that customer and consignee personal data (including name, address, email, and phone number) will be used for fulfilment and may be shared with and processed by carriers, fulfilment and logistics partners, customs brokers, telecommunications providers used for shipment communications, and, where required, customs authorities and other government or border agencies, for the purpose of shipping, customs clearance, delivery coordination, and duty and tax assessment or collection. You represent and warrant that you have a valid legal basis to provide such data to Teleship for these purposes and have obtained any required consents. You authorize such parties to contact the consignee directly to:

    • coordinate delivery scheduling, delivery notifications, and delivery instructions;
    • resolve address or delivery clarification issues; and
    • communicate delivery exceptions or other shipment-related notifications.

    You represent and warrant that you have obtained all necessary consents from your customers and consignees to permit such direct contact and disclosure of their contact information for these shipment-related purposes. This authorisation applies solely to shipment-related communications and does not permit the use of consignee contact information for marketing or unrelated purposes.

    4.7 SMS and Telephone Messaging Disclosures and Compliance (A2P 10DLC)

    Where consignee communications include SMS to United States (+1) phone numbers using 10-digit long code routes, you agree that such communications are subject to A2P 10DLC, carrier policies, and telecommunications provider requirements. You agree and represent and warrant that your customer notices, checkout, and privacy policy disclosures are sufficient to permit the shipment-related SMS and phone communications described in Section 4.6. Where your flow or applicable law requires express consent for automated texts or calls, you will obtain it before providing the phone number to Teleship. You must ensure that consignees are informed, at or before the point where their phone number is collected, that they may receive shipment-related text messages and calls, and that those disclosures include, at minimum:

    Message frequency may vary. Standard message and data rates may apply. Reply STOP to opt out. Reply HELP for help.

    For any consent-based SMS program (including where you implement an opt-in checkbox or keyword opt-in), you must also ensure your disclosure and opt-in language includes:

    • The brand or program name;
    • Types of messages;
    • A link to your terms and conditions and privacy policy; and
    • That consent is not a condition of purchase.

    You must not provide purchased, rented, or scraped lists of phone numbers, and you must not use Teleship consignee communications for marketing or promotional messaging unless explicitly agreed in writing and properly registered and compliant. Teleship may suspend or restrict messaging-related features or shipment processing where we reasonably believe you are not meeting these requirements, where carrier rules require it, or where messaging performance or deliverability is materially affected.

    5. Shipping, Customs Clearance, and Carrier Relationships

    5.1 Carrier Selection and Liability

    Where Teleship arranges carriage on your behalf, it will select carriers it reasonably believes are suitable for the shipment. Teleship does not guarantee the performance of any carrier and is not liable for loss, damage, delay, or mis-delivery of parcels by the appointed carrier. Your recourse for carrier failures is against the carrier directly, and Teleship will provide reasonable assistance in submitting carrier claims upon request.

    5.2 Customs Clearance

    For DDP shipments, Teleship arranges for the appointed licensed customs broker to clear your shipments through customs in the destination country. Teleship is not the Importer of Record. The customs broker may act on behalf of the consignee as Importer of Record or as your agent, depending on the arrangement agreed with the carrier and customs broker.

    Customs clearance timelines are subject to the decisions of customs authorities and are outside Teleship's control. Teleship accepts no liability for customs delays, holds, examinations, or seizures. Additional duties, tariffs, or customs examinations costs arising from customs authority action will be passed through to you at cost.

    5.3 Liability Cap

    Teleship's total liability to you in connection with any individual parcel shipment facilitated through the Platform shall not exceed GBP 50 per parcel for UK/EU merchants or USD 100 per parcel for US merchants (or equivalent in the invoiced currency at the exchange rate on the date of the relevant transaction), except where the loss arises from Teleship's gross negligence, or wilful misconduct.

    This cap applies regardless of the basis of the claim (whether in contract, tort, negligence, or otherwise) and regardless of whether Teleship has been advised of the possibility of such loss. It does not limit your liability to Teleship under Section 9 (Indemnification) or Section 4.3 (Sanctions and Restricted Party Compliance).

    6. IOSS and Merchant of Record Terms

    6.1 Eligibility and Scope

    IOSS filing services are available for B2C sales of eligible goods dispatched from outside the European Union to EU consumers, with a consignment value not exceeding EUR 150 per shipment. Goods exceeding this threshold, goods subject to excise duty (including alcohol and tobacco), or shipments to non-EU countries are not eligible for IOSS and must be cleared under standard EU import procedures. For the treatment of EU shipments with a consignment value exceeding EUR 150, including Merchant of Record arrangements, see Section 6.4.

    6.2 Merchant and Shipper Obligations for IOSS

    Where Teleship provides IOSS services under its own IOSS number (deemed supplier arrangement), you must:

    • Charge EU VAT at the applicable rate for the destination member state to your customer at the point of sale;
    • Not use the IOSS scheme for shipments that are ineligible for IOSS, including those exceeding EUR 150 in value, B2B transactions, or containing excise goods; and
    • Notify Teleship immediately of any transaction corrections, refunds, or cancellations that affect previously reported IOSS figures.

    Where you hold your own IOSS registration, the obligations above apply equally. You are solely responsible for filing your own IOSS returns and must ensure that the transaction data you provide to Teleship is accurate and consistent with the returns you file.

    6.3 IOSS Filing Accuracy, Liability, and Scope Restrictions

    Teleship will file IOSS returns based on the shipment data you provide. You are responsible for the accuracy of that data. Teleship will not be liable for penalties, surcharges, or assessments imposed by any EU tax authority arising from inaccurate or incomplete data submitted by you. Where Teleship makes a material processing error in filing that is directly attributable to Teleship (and not to your data), Teleship's liability is limited to reimbursement of any penalties directly resulting from that error, up to a maximum of the IOSS filing fees paid by you for the relevant return period.

    Merchants must ensure that only eligible goods are shipped under the IOSS framework. Ineligible shipments include:

    • Goods over EUR 150;
    • B2B transactions;
    • Excise goods (e.g., alcohol, tobacco); and
    • Misdeclared or undervalued shipments.

    Improper use of Teleship's IOSS number may result in blocked shipments, customs fines, and revocation of IOSS services. Merchants shall indemnify Teleship for any loss, liability, or penalty incurred as a result of such misuse.

    6.4 EU Shipments Above EUR 150: EORI/VAT Declarations, MOR Arrangements, and Merchant Obligations

    For EU-destined shipments with a consignment value exceeding EUR 150, standard EU import VAT and customs duty apply and IOSS cannot be used. In respect of such shipments, the following terms apply in addition to Sections 4.1 and 5.2:

    Teleship (or its designated entity) may submit customs declarations using its own EU EORI number and/or EU VAT number and may be identified in customs or carrier systems as the declarant and/or exporter and/or importer of record, as applicable to the shipment flow and local requirements. Where Teleship uses its EU EORI and/or EU VAT number for declaration or related formalities, you acknowledge and agree that:

    • You will provide complete and accurate shipment and customs data (including product descriptions, values, HS codes, country of origin, and any documentation required for clearance);
    • Teleship may share shipment and consignee information with carriers, customs brokers, customs and tax authorities, and other government or border agencies where required for customs clearance, regulatory checks, and duty and VAT assessment or collection;
    • You remain responsible for the accuracy of the data you provide and for compliance with applicable customs, import, product, and consumer protection laws, unless expressly agreed otherwise in writing.

    Where Teleship acts as Merchant of Record (MOR) for your EU shipments above EUR 150 as confirmed in your account agreement, Teleship will:

    • (a) assume responsibility for EU import VAT accounting and remittance to the relevant customs and tax authority in the destination EU member state for those shipments;
    • (b) collect at point of label purchase any customs duties and import taxes to be paid on your behalf in accordance with Section 4.5; and
    • (c) arrange customs clearance through an appointed licensed customs broker acting as Importer of Record in the destination country.

    Teleship's MOR obligations are strictly conditional on you providing accurate declared values, correct HS codes, and complete consignee data as required under Section 4.1. Teleship accepts no liability for penalties, VAT assessments, or customs examinations arising from inaccurate or under-declared values you provide.

    Where Teleship does not act as MOR, you are responsible for appointing a suitably qualified EU-established customs broker or fiscal representative to act as Importer of Record or VAT-registered consignee representative in the destination EU member state. Teleship's role in this arrangement is limited to connecting you with an appointed representative and transmitting your shipment data; Teleship assumes no liability for the customs clearance, VAT compliance, or fiscal representation obligations of the appointed representative.

    In all cases, you acknowledge that EU customs duty rates and import VAT rates vary by destination member state, HS code, and country of origin, and that the amounts ultimately assessed by customs authorities may differ from any estimates provided through the Platform. Teleship makes no representation that any duty or VAT estimate for shipments above EUR 150 is final or binding on any customs authority. Any additional amounts assessed post-entry will be notified to you and, where advanced by Teleship or its appointed customs broker, will be payable by you in accordance with Section 4.5.

    Where Teleship uses its EU EORI and/or EU VAT number for declarations for shipments above EUR 150, you must clearly disclose to your customers on your website and at or before checkout that Teleship (or its designated entity) may use its own EU EORI and/or EU VAT number to declare the shipment, and that customer and order information may be shared for customs and tax compliance purposes.

    7. Intellectual Property and Platform Licence

    7.1 Platform Licence

    Teleship grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for the purposes of managing your merchant account and submitting shipments under these Terms. No other rights are granted.

    7.2 Intellectual Property Rights

    All intellectual property rights in the Platform, including software, systems, content, branding, and documentation, belong to Teleship or its licensors. You must not copy, modify, reverse engineer, or create derivative works from any part of the Platform without Teleship's prior written consent.

    7.3 Branded Tracking and Co-Branded Communications

    Where Teleship provides you with a branded tracking interface or co-branded communications for your customers, you are granted a limited right to use that interface solely in connection with the Services. You must not represent to your customers that you operate the underlying platform or imply any ownership of Teleship's technology.

    8. Limitation of Liability

    8.1 Exclusion of Consequential Loss

    TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, TELESHIP AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE PLATFORM OR SERVICES, INCLUDING LOSS OF PROFITS, LOSS OF DATA, BUSINESS INTERRUPTION, OR CUSTOMS DELAYS, EVEN IF TELESHIP HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSSES.

    8.2 Aggregate Liability Cap

    SUBJECT TO SECTION 5.3 (PARCEL LIABILITY CAP) AND THIS SECTION 8, TELESHIP'S TOTAL AGGREGATE LIABILITY TO YOU IN CONNECTION WITH ANY CLAIM ARISING UNDER THESE TERMS IN ANY 12-MONTH PERIOD SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU TO TELESHIP IN THAT 12-MONTH PERIOD.

    8.3 Statutory Protections

    Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for fraud, death, or personal injury caused by negligence.

    9. Indemnification

    You agree to indemnify, defend, and hold harmless Teleship and its affiliates, officers, directors, employees, agents, customs brokers, and carrier partners from and against any and all claims, liabilities, losses, damages, penalties, fines, duties, taxes, interest, costs, and expenses (including reasonable legal fees) arising out of or relating to:

    • Inaccurate, incomplete, or fraudulent shipment data or declared values provided by you;
    • Your shipment of prohibited, restricted, counterfeit, or otherwise unlawful goods;
    • Your breach of applicable sanctions, export control, or customs regulations;
    • Your failure to fulfil your data protection obligations under Section 4.4;
    • Your breach of any other provision of these Terms; or
    • Any third-party claim arising from your sale of goods to consignees, including product liability, consumer protection, or misleading trading claims.

    10. Disclaimer of Warranties

    10.1 General Disclaimer

    THE PLATFORM AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TELESHIP MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. TELESHIP DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE FROM SECURITY VULNERABILITIES.

    10.2 Duty and Tax Estimate Disclaimer

    Where duty and tax calculations are presented through the Platform, these are estimates based on data available to Teleship at the time of calculation and current tariff schedules. They may differ from amounts ultimately assessed by customs authorities, including as a result of changes in tariff rates, trade policy, exchange rates, or post-entry review by customs authorities. Teleship makes no representation that any duty or tax estimate is final or binding on any customs authority. Where Teleship returns import duty and tax amounts to you through the Platform API or checkout integration for display to your end customers at the point of sale, those amounts are estimates only. The authoritative fee schedule and the basis on which charges are calculated are set out in your account agreement (including any applicable service key agreement or pricing schedule agreed with Teleship). You are solely responsible for how you present duty and tax estimates to your customers, and for any difference between the amount collected from your customer and the amount ultimately assessed by customs authorities. Teleship shall not be liable for any shortfall, overcharge, or customer dispute arising from the use of estimated duty and tax figures in your checkout or order flow.

    11. Force Majeure and Government Action

    Teleship shall not be liable for any failure or delay in performing its obligations where such failure or delay results from circumstances beyond its reasonable control, including acts of God, natural disasters, pandemic, war, terrorism, civil unrest, industrial action, acts or decisions of any government or customs authority (including changes in tariff classifications, duty rates, trade policy, or export/import controls), failure of third-party infrastructure or carrier systems, or changes in applicable law. In such circumstances, Teleship will notify you as soon as practicable and will use reasonable efforts to resume performance.

    In particular, Teleship accepts no liability for any additional duties, tariffs, or customs charges that become payable as a result of changes in trade policy or executive action after a shipment has been submitted. Any such additional charges will be notified to you and, where Teleship has advanced the amounts, will be payable by you in accordance with Section 4.5.

    12. Sanctions and Export Controls Compliance

    Teleship operates a sanctions and restricted party screening programme. By using the Services, you acknowledge and agree that:

    • Teleship may screen your shipments, counterparties, and account against OFAC, BIS, HM Treasury, EU, UN, and other applicable sanctions and restricted party lists;
    • Teleship may refuse, suspend, or cancel any shipment, transaction, or account at any time without liability if it determines, in its reasonable judgment, that a sanctions risk is present; and
    • You will cooperate fully with any Teleship compliance investigation and will provide any information or documentation reasonably requested.

    Any breach of applicable sanctions by you in connection with the Services will entitle Teleship to terminate your account immediately and to report the matter to the relevant authorities. You will indemnify Teleship for any fines, penalties, or costs incurred by Teleship as a result of a sanctions violation attributable to your conduct.

    13. Amendments to These Terms

    We reserve the right to update these Terms at any time. Where you are on a contracted or credit account, we will provide at least 30 days' notice of material changes by email to your registered account address or by posting the revised Terms on the Platform with a prominent notice. For all other users, changes take effect when posted and your continued use of the Platform constitutes acceptance of the revised Terms.

    14. Term and Termination

    14.1 Commencement and Duration

    These Terms commence on the date you register for a merchant account and continue until terminated by either party.

    14.2 Termination by Merchant

    You may terminate your account at any time by providing 30 days' written notice to Teleship, subject to settlement of all outstanding amounts owed.

    14.3 Termination by Teleship

    Teleship may terminate your account or suspend your access to the Services immediately and without notice where:

    • You breach any material provision of these Terms, including your obligations under Section 4;
    • You become insolvent, enter administration, receivership, bankruptcy, or any analogous insolvency process;
    • Teleship has reasonable grounds to believe that continued provision of Services to you presents a legal, regulatory, or financial risk; or
    • Teleship decides to discontinue the relevant Services.

    14.4 Effect of Termination

    On termination, all outstanding amounts become immediately due and payable. Teleship will retain shipment and transaction data for the periods required by applicable law and these Terms.

    15. Governing Law and Dispute Resolution

    15.1 UK, EU, and All Other Shippers

    If you contract with Teleship Limited, these Terms are governed by the laws of England and Wales. Any dispute arising out of or relating to these Terms shall first be submitted to Teleship in writing for informal resolution. If not resolved within 30 days, either party may bring proceedings in the courts of England and Wales, which shall have exclusive jurisdiction, subject to any mandatory provisions of the law of your country of establishment that cannot be excluded by agreement.

    15.2 US Shippers

    If you are established in the United States and contract with Teleship Services LLC, these Terms are governed by the laws of the State of California, without regard to conflict of law provisions. Any dispute shall first be submitted for informal resolution as described above. If not resolved within 30 days, either party may bring proceedings in the state or federal courts of Los Angeles County, California, which shall have exclusive jurisdiction.

    16. General Provisions

    16.1 Severability

    If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible, and the remaining provisions shall continue in full force and effect.

    16.2 Entire Agreement

    These Terms, together with any account agreement, pricing schedule, and data processing agreement entered into between you and Teleship, constitute the entire agreement between the parties with respect to the Services and supersede all prior negotiations, representations, and agreements.

    16.3 No Waiver

    No failure or delay by Teleship in exercising any right or remedy under these Terms shall constitute a waiver of that right or remedy. A waiver of any breach does not constitute a waiver of any subsequent breach.

    16.4 Assignment

    You may not assign, transfer, or sub-licence any of your rights or obligations under these Terms without Teleship's prior written consent. Teleship may assign its rights and obligations under these Terms to any affiliate or successor entity without your consent.

    16.5 Third Party Rights

    These Terms do not confer any rights on any third party. In particular, consignees of your shipments have no rights under or in connection with these Terms. Any rights or obligations arising between Teleship and consignees in connection with the delivery or customs clearance of your shipments are governed by separate arrangements and do not form part of these Terms.

    17. Contact Us

    For questions about these Terms, your account, or our Services:

    For UK, EU, and all other merchants and shippers:

    Teleship Limited
    69 Church Way, North Shields, NE29 0AE, United Kingdom
    Email: legal@teleship.com

    For merchants established in the United States:

    Teleship Services LLC
    12512 Indianapolis Street, Los Angeles, CA 90066, United States
    Email: legal@teleship.com

    Website: https://teleship.com

    © 2026 Teleship Limited / Teleship Services LLC