Privacy Policy

1. Introduction

At Teleship, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website, use our services, or interact with us in any other way. By using our services or accessing our website, you agree to the collection and use of information as outlined in this policy.

We collect, use and are responsible for certain personal data about you. When we do so, we are subject to multiple data protection regulations including (1) The UK General Data Protection Regulation (UK GDPR), (2) The EU General Data Protection Regulation (EU GDPR) for goods and services we offer within the EEA, and (3) The California Consumer Privacy Act (CCPA), including the California Privacy Rights Act (CPRA), for users residing in California.

Given the nature of our website, we do not expect to collect the personal data of anyone under 18 years old. If you are aware that any personal data of anyone under 18 years old has been shared with our website, please let us know so that we can delete that data. This privacy policy is primarily written for adults, including parents and guardians of child users.

2. What this policy applies to

This privacy policy applies to your use of all Teleship services, including:

• Our public website (teleship.com)
• Our software applications and integrations on platforms such as Shopify, WooCommerce, and other eCommerce marketplaces
• Our shipping and fulfillment services accessed through the Teleship dashboard or partner portals
• Our public APIs and related services

By accessing or using any of these services, you agree to the collection and use of your personal data in accordance with this privacy policy. Throughout our website, we may link to other websites owned and operated by certain trusted third parties to enhance our service offerings, such as integrating third-party logistics platforms, analytics services, or offering additional features. Those third-party websites may also gather information about you in accordance with their own separate privacy policies. For privacy information relating to those third-party websites, please consult their privacy policies as appropriate.

2.1 How we act for merchants and consignees

Depending on how you interact with Teleship, we may act in different roles under data protection laws. For example, when a business customer (merchant) uses Teleship and provides us with consignee information to fulfil shipments, the merchant is typically responsible for deciding what customer information is collected and shared for fulfilment, and Teleship processes that information to provide shipping and customs services. In other contexts, such as when we manage merchant accounts, billing, and our own website operations, we may determine how and why personal data is processed.

3. Your choices on sharing data

Sometimes you can choose if you want to give us your personal data and let us use it. Where that is the case, we will tell you and give you the choice before you give the personal data to us. We will also tell you whether declining to share that personal data will affect your ability to use our website or any services on it.

4. How your personal data is collected

We collect personal data through the following channels, depending on how you use our services:

• Directly from you, for example when you register an account, use our integrations, use our shipping services via the Teleship platform or APIs, contact support, subscribe to a newsletter or marketing list, or submit customs or compliance documentation.
• Automatically, for example when you browse our website or use our apps, interact with our APIs, or open or click links in our emails.
• From third parties involved in providing the services, for example eCommerce platforms you connect, payment service providers, carriers and logistics partners (such as tracking and delivery events), and telecommunications providers used to deliver operational messages (such as delivery receipts and opt-out status).

4.1. We collect the following categories of personal data

4.2. Notes about specific data sources

• Recipient and consignee data: Where a Merchant uses Teleship to fulfill orders, recipient and consignee information is typically provided to us by the Merchant through integrations or APIs.
• Tracking and delivery updates: Tracking events and delivery statuses are typically provided by carriers and logistics partners to support shipment status and issue resolution.
• Payment information: Payment method details are handled by third-party payment processors. We typically receive tokens and transaction references rather than full card details.

5. How we use your personal data

We use your personal data to operate, provide, and improve the Teleship services. Depending on how you use Teleship, this may include using personal data to:

• Provide the services: create and manage accounts, process shipments, generate labels, provide tracking, and support delivery coordination and exception handling.
• Support customs and regulatory compliance: prepare and transmit shipment information for customs clearance, compliance checks, and duty and tax assessment or collection, where required.
• Process payments and administer billing: charge for services, issue invoices, manage payouts, and handle partner or referral commissions where applicable.
• Communicate with you: send operational service notices, security notifications, and updates about your account or shipments.
• Provide customer support: respond to inquiries, troubleshoot issues, and resolve disputes.
• Maintain safety, security, and integrity: enforce our terms and policies, detect and prevent fraud, investigate security incidents, and protect our users and systems.
• Operate and improve our platform: analytics, troubleshooting, performance monitoring, product development, and feature improvement.
• Marketing (where permitted): send marketing communications to business users who have opted in or where otherwise permitted by law, and manage preferences and opt-outs.

We do not use consignee contact details for marketing or promotional communications. Consignee contact details are used only for shipment-related purposes described in this Privacy Policy.

6. Shipment communications by email, SMS, and phone

6.1 Operational shipment communications

To support shipping, customs clearance, delivery coordination, and the collection of import duties and taxes (where applicable), we (and our service providers acting on our instructions) may contact consignees by email, SMS, and phone call regarding a shipment. These communications may include:

• tracking and delivery status updates
• delivery scheduling and delivery instructions
• address clarification and delivery exception resolution
• customs holds and clearance status
• requests for information or documentation needed for clearance
• requests for payment of duties, taxes, or fees where the shipment is delivered duty unpaid or otherwise requires recipient payment

These communications are operational and shipment-related. They are not marketing.

6.2 SMS disclosures and opt-out

Where communications to consignees include SMS, the following applies:

Message frequency may vary. Standard message and data rates may apply. Reply STOP to opt out. Reply HELP for help.

We will honor opt-out requests. If a consignee opts out of SMS, we may still contact them through other channels where necessary to complete shipment delivery, customs clearance, resolve exceptions, or collect duties and taxes (where applicable), for example by email or phone.

6.3 Telecommunications providers and message delivery

Where we send SMS or place calls for shipment-related purposes, we may use telecommunications providers and carriers to deliver those communications. In doing so, we may process and share limited data required to deliver the communication and manage opt-outs, such as the consignee phone number, message content, delivery status, opt-out status, and routing identifiers. We use this data only for shipment communications, delivery, related compliance, and support.

6.4 Mobile information statement (10DLC)

Mobile information will not be sold or shared with third parties for promotional or marketing purposes. Text messaging opt-in data and consent records will not be sold or shared with third parties for their promotional or marketing purposes.

7. Who we share your personal data with

We share personal data only as needed to provide the services, comply with legal obligations, and operate our business. This includes sharing personal data with:

7.1 Service providers supporting our operations

• third parties we use to help deliver our services to you, such as payment service providers, fulfillment centers, and delivery companies
• other third parties we use to help us run our business, such as marketing agencies and analytics providers for our website, apps, and APIs
• our bank(s)

7.2 Shipping, logistics, and customs partners

For shipment fulfillment and delivery, we may share shipment and consignee data (such as recipient name, address, email, and phone number, plus shipment contents/value and customs data) with:

• carriers and delivery providers
• fulfillment centers, freight forwarders, and logistics partners
• customs brokers and clearance partners

This sharing supports customs clearance, delivery coordination, delivery status notifications, resolution of delivery-related issues, and the collection of duties and taxes where applicable.

Declarations using Teleship identifiers (IOSS, EORI, VAT) where applicable
Where applicable for EU shipments, Teleship (or its designated entity) may act as the IOSS VAT declarant for eligible consignments with an intrinsic value up to EUR 150, and for consignments above EUR 150 Teleship (or its designated entity) may submit customs declarations using its own EU EORI number and or EU VAT number. In these cases, relevant customer, consignee, and order information may be shared with carriers, customs brokers, and customs and tax authorities (and other government or border agencies where required) to support customs clearance, regulatory checks, and duty or VAT assessment, reporting, or collection.

7.3 Customs authorities and government bodies

For international shipments, we may be required to share shipment and recipient information with customs authorities and other government or border agencies in origin, transit, or destination countries. This may include recipient name, address, and details about the goods (including descriptions, values, HS codes, and country of origin), and other information required for customs clearance, regulatory checks, and duty or tax assessment or collection.

7.4 Telecommunications providers (message delivery)

Where we send SMS or place calls for shipment-related purposes, we may use telecommunications providers and carriers to deliver those communications. To do so, we may share limited data such as:

• the consignee phone number
• the content of the shipment-related message
• delivery status
• opt-out status
• identifiers needed to route and deliver the communication

We use this data only for shipment communications, message delivery, related compliance, and support.

8. Merchant obligations for customer disclosures and permissions

This section applies if you are a Merchant using Teleship to fulfill orders.

8.1 Merchant responsibility to inform customers

You are responsible for ensuring that your customers and consignees are clearly informed, at or before the time you collect their details, that their personal data will be used for order fulfilment and may be shared with third parties involved in shipping and customs, including:

• carriers and delivery providers
• freight forwarders and fulfilment centres
• customs brokers and clearance partners
• customs authorities and other government or border agencies (where required)
• telecommunications providers used to send shipment-related SMS or phone communications (where applicable)

You must ensure your privacy policy and any relevant customer notices accurately describe these disclosures and that you have a valid legal basis, and any required consents, to share consignee data and enable shipment-related communications, including duty and tax collection outreach where applicable.

8.2 Minimum required Merchant privacy policy disclosure (copy-paste)

Merchants must include wording substantially similar to the following in their own privacy policy, and ensure it matches their actual customer journey and shipment options:

8.3 Point-of-collection notice and consent responsibilities

If you collect a customer's phone number or email address and provide it to Teleship for fulfilment, you must present a clear notice at or before the point of collection that the customer may receive operational, shipment-related communications from you, Teleship, and shipment partners. This notice must describe the types of messages that may be sent (for example tracking, delivery coordination, customs clearance requests, and where applicable duty/tax payment requests).

For shipment-related SMS to United States (+1) numbers, your notice must also include: message frequency may vary; message and data rates may apply; reply STOP to opt out; reply HELP for help.

Where your specific customer journey or applicable law requires express consent for automated texts or calls, you are responsible for obtaining that consent and maintaining appropriate records of it.

8.4 Prohibited uses

Merchants must not provide purchased, rented, or scraped lists of phone numbers to Teleship, and must not use shipment-related communications for marketing or promotional messaging unless explicitly agreed in writing and properly registered and compliant.

8.5 Consignee Contact by SMS: Short point-of-collection notice

Merchants may use the following wording at the point where phone numbers are collected:

8.6 IOSS for EU consignments up to EUR 150 (where applicable)

If you use Teleship IOSS services for eligible EU B2C shipments with an intrinsic value not exceeding EUR 150 per consignment, you must disclose this to your customers on your website and at or before checkout. You must also disclose that customer and order information may be shared with carriers, customs brokers, and customs and tax authorities (and other government or border agencies where required) to support VAT reporting and customs clearance.

Copy paste: IOSS (up to EUR 150) notice (minimum)

8.7 EU declarations above EUR 150 using Teleship EU EORI and or VAT numbers (where applicable)

If you use Teleship for EU shipments where the intrinsic value exceeds EUR 150 per consignment, Teleship (or its designated entity) may submit customs declarations using its own EU EORI number and or EU VAT number and may be identified in customs or carrier systems as the declarant and or exporter and or importer of record, as applicable. You must disclose this arrangement to your customers on your website and at or before checkout. You must also disclose that customer and order information may be shared with carriers, customs brokers, and customs and tax authorities (and other government or border agencies where required) to support customs clearance, regulatory checks, and duty and VAT assessment or collection.

Copy paste: Above EUR 150 declaration notice (minimum)

9. Cookies and other tracking technologies

A cookie is a small text file which is placed onto your device (e.g., computer, smartphone, or other electronic device) when you use our website. We use cookies to:

• Improve platform functionality and user experience across our services
• Track user behavior across our website, apps, and API for analytics
• Personalize service experience and advertising based on user activity across Teleship services

We currently use the following cookies and third-party tools:

• Google Tag Manager (GTM) to manage marketing and analytics tags
• Google Analytics 4 (GA4) to track visitor behavior and site performance
• HubSpot to manage forms, CRM data, and user interaction tracking
• Meta Pixel (Facebook Pixel) for ad performance tracking and remarketing
• LinkedIn Insight Tag for ad analytics and retargeting
• PostHog to capture session recordings, event-based tracking, and understand product usage patterns

You can control or delete cookies through your browser settings. However, disabling cookies may affect your ability to use some features across our platform and integrations.

California residents have the right to opt out of the "sale" or "sharing" of their personal information as defined by the CCPA/CPRA. Teleship does not sell personal data in exchange for money; however, we may share personal data with marketing or analytics partners. To exercise your rights under California law, please contact us at privacy@teleship.com.

10. Marketing preferences and opt-outs

You have the right to opt out of receiving marketing communications at any time by:

• contacting us at privacy@teleship.com
• using the 'unsubscribe' link in emails or 'STOP' number in texts
• Updating your marketing preferences on our Teleship account dashboard (available to registered users)

We will always treat your personal data with the utmost respect and never sell or share it with other organisations outside the Teleship group for marketing purposes.

For the avoidance of doubt, shipment-related communications to consignees (for example, tracking updates, customs clearance notifications, delivery coordination, and duty or tax collection requests) are operational messages sent to support a shipment, and are not marketing. Message frequency may vary. Standard message and data rates may apply. Reply STOP to opt out. Reply HELP for help.

11. Your California Privacy Rights

If you are a California resident, you have the right under the CCPA/CPRA to:

• Know what personal information we collect about you and how we use it
• Access, correct, or delete the personal information we collect
• Opt-out of the sale or sharing of personal information
• Limit the use and disclosure of sensitive personal information
• Not be discriminated against for exercising any of your rights

To exercise these rights, contact us at privacy@teleship.com with the subject line "California Privacy Request." We may verify your identity before processing your request.

12. Transferring your personal data out of the UK and EEA

We will transfer your personal data to:

• our service providers located outside the UK, including in the United States, Canada, and Australia.
• our cloud storage and infrastructure providers such as AWS (Amazon Web Services) and Google Cloud, both of which adhere to appropriate safeguards

Where we transfer your personal data outside the UK we do so on the basis of an adequacy regulation or, where this is not available, legally-approved standard data protection clauses recognised or issued further to Article 46(2) of the UK GDPR.

Where we transfer your personal data outside the EEA, we do so on the basis of an adequacy decision or, where this is not available, legally-approved standard data protection clauses issued further to Article 46(2) of the EU GDPR.

13. Your rights

Under applicable data protection laws, you have the following rights:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request deletion of your personal data, subject to legal exceptions.
• Right to Restrict Processing: Request a restriction on how we process your data in certain circumstances.
• Right to Data Portability: Receive your data in a structured, commonly used format and transmit it to another controller.
• Right to Object: Object to processing for marketing or other reasons based on legitimate interests.
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on your consent.

To exercise your rights, contact us at privacy@teleship.com.

14. Data retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or to comply with legal, accounting, or regulatory requirements. Once data is no longer needed, we securely delete or anonymize it. This may include retaining records needed for customs, tax, shipping, and telecommunications compliance, including opt-out handling where applicable.

15. Changes to this privacy policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you via email. Please revisit this page periodically to stay informed of any updates.

16. How to contact us

You can contact us by post, email or telephone if you have any questions about this privacy policy or the information we hold about you, to exercise a right under data protection law, or to make a complaint.

Our contact details:

• Chief Executive Officer: Antoine Mosneron Dupin
• GB Contact: 69 Church Way, North Shields, NE29 0AE, United Kingdom
• US Contact: 12512 Indianapolis Street, Los Angeles CA, 90066, USA
• Email: privacy@teleship.com