Version 2.0
Last revised on: 15 April 2025
1. Introduction
At Teleship, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website, use our services, or interact with us in any other way. By using our services or accessing our website, you agree to the collection and use of information as outlined in this policy.
We collect, use and are responsible for certain personal data about you. When we do so, we are subject to multiple data protection regulations including (1) The UK General Data Protection Regulation (UK GDPR), (2) The EU General Data Protection Regulation (EU GDPR) for goods and services we offer within the EEA, and (3) The California Consumer Privacy Act (CCPA), including the California Privacy Rights Act (CPRA), for users residing in California.
Given the nature of our website, we do not expect to collect the personal data of anyone under 18 years old. If you are aware that any personal data of anyone under 18 years old has been shared with our website, please let us know so that we can delete that data.
This privacy policy is primarily written for adults, including parents and guardians of child users.
2. What this policy applies to
This privacy policy applies to your use of all Teleship services, including:
Our public website (teleship.com)
Our software applications and integrations on platforms such as Shopify, WooCommerce, and other eCommerce marketplaces
Our shipping and fulfillment services accessed through the Teleship dashboard or partner portals
Our public APIs and related services
By accessing or using any of these services, you agree to the collection and use of your personal data in accordance with this privacy policy.
Throughout our website, we may link to other websites owned and operated by certain trusted third parties to enhance our service offerings, such as integrating third-party logistics platforms, analytics services, or offering additional features. Those third-party websites may also gather information about you in accordance with their own separate privacy policies. For privacy information relating to those third-party websites, please consult their privacy policies as appropriate.
3. Your choices on sharing data
Sometimes you can choose if you want to give us your personal data and let us use it. Where that is the case, we will tell you and give you the choice before you give the personal data to us. We will also tell you whether declining to share that personal data will affect your ability to use our website or any services on it.
4. How your personal data is collected
We collect personal data from you through multiple channels, depending on how you use our services:
Directly from you – for example, when you: Register an account, Use our Shopify, Magento or WooCommerce integrations, Use our shipping services via the Teleship platform or APIs, Contact us via email, chat, or customer support forms, Subscribe to a newsletter or marketing list, Submit customs or compliance documentation.
Automatically when you use our services, including: Browsing our website or using our apps, Interacting with our APIs, and Opening or clicking links in our emails.
We collect the following categories of personal data:
4.1. Contact and Account Information:
Full name
Company name
Email address
Phone number
Billing address and shipping address
Usernames and encrypted passwords
4.2. Shipping and Order Data:
Order IDs and fulfillment data
Recipient names and contact details
Shipment content and value
Customs details, including HS codes and declared origins
Tracking information and delivery status
4.3. Integration and Platform Activity:
Store identifiers
Installed apps and scopes
API keys and usage logs
4.4. Financial and Transaction Information:
Payment method details (processed via third-party payment gateways)
Invoicing and payout information
Commission or referral tracking for partners
4.5. Technical and Usage Information:
Device and browser type
IP address
Session data and interaction history
Platform usage logs and feature access patterns
4.6. Marketing and Communications:
Email preferences and opt-in status
Engagement with campaigns
Responses to surveys or feedback forms
We use this information to provide our services, enhance your experience, fulfill legal obligations (e.g., customs compliance), and improve our platform.
We may also use this data to:
Enforce our terms and conditions and other policies
Detect, prevent, and investigate security breaches or fraud
Provide you with service-related notices
Maintain business continuity and disaster recovery systems
For further details, see the next section.
5. Cookies and other tracking technologies
A cookie is a small text file which is placed onto your device (e.g., computer, smartphone, or other electronic device) when you use our website. We use cookies to:
Improve platform functionality and user experience across our services
Track user behavior across our website, apps, and API for analytics
Personalize service experience and advertising based on user activity across Teleship services
We currently use the following cookies and third-party tools:
Google Tag Manager (GTM) – to manage marketing and analytics tags
Google Analytics 4 (GA4) – to track visitor behavior and site performance
HubSpot – to manage forms, CRM data, and user interaction tracking
Meta Pixel (Facebook Pixel) – for ad performance tracking and remarketing
LinkedIn Insight Tag – for ad analytics and retargeting
PostHog – to capture session recordings, event-based tracking, and understand product usage patterns
You can control or delete cookies through your browser settings. However, disabling cookies may affect your ability to use some features across our platform and integrations.
California residents have the right to opt out of the "sale" or "sharing" of their personal information as defined by the CCPA/CPRA. Teleship does not sell personal data in exchange for money; however, we may share personal data with marketing or analytics partners. To exercise your rights under California law, please contact us at privacy@teleship.com.
6. Marketing – Contacting Us
You have the right to opt out of receiving marketing communications at any time by:
contacting us at privacy@teleship.com
using the 'unsubscribe' link in emails or 'STOP' number in texts
Updating your marketing preferences on our Teleship account dashboard (available to registered users)
We will always treat your personal data with the utmost respect and never sell or share it with other organisations outside the Teleship group for marketing purposes.
7. Who we share your personal data with
We routinely share personal data with:
third parties we use to help deliver our services to you, e.g. payment service providers, fulfillment centers, and delivery companies
other third parties we use to help us run our business, e.g. marketing agencies and analytics providers for our website, apps, and APIs
our bank(s)
8. Your California Privacy Rights
If you are a California resident, you have the right under the CCPA/CPRA to:
Know what personal information we collect about you and how we use it
Access, correct, or delete the personal information we collect
Opt-out of the sale or sharing of personal information
Limit the use and disclosure of sensitive personal information
Not be discriminated against for exercising any of your rights
To exercise these rights, contact us at privacy@teleship.com with the subject line “California Privacy Request.” We may verify your identity before processing your request.
9. Transferring your personal data out of the UK and EEA
We will transfer your personal data to:
our service providers located outside the UK, including in the United States and Canada
our cloud storage and infrastructure providers such as AWS (Amazon Web Services) and Google Cloud, both of which adhere to appropriate safeguards
Where we transfer your personal data outside the UK we do so on the basis of an adequacy regulation or, where this is not available, legally-approved standard data protection clauses recognised or issued further to Article 46(2) of the UK GDPR.
Where we transfer your personal data outside the EEA, we do so on the basis of an adequacy decision or, where this is not available, legally-approved standard data protection clauses issued further to Article 46(2) of the EU GDPR.
10. Your rights
Under applicable data protection laws, you have the following rights:
Right to Access: Request a copy of the personal data we hold about you.
Right to Rectification: Request correction of inaccurate or incomplete data.
Right to Erasure: Request deletion of your personal data, subject to legal exceptions.
Right to Restrict Processing: Request a restriction on how we process your data in certain circumstances.
Right to Data Portability: Receive your data in a structured, commonly used format and transmit it to another controller.
Right to Object: Object to processing for marketing or other reasons based on legitimate interests.
Right to Withdraw Consent: Withdraw consent at any time where processing is based on your consent.
To exercise your rights, contact us at privacy@teleship.com.
11. Data retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or to comply with legal, accounting, or regulatory requirements. Once data is no longer needed, we securely delete or anonymize it.
12. Changes to this privacy policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you via email. Please revisit this page periodically to stay informed of any updates.
13. How to contact us
You can contact us by post, email or telephone if you have any questions about this privacy policy or the information we hold about you, to exercise a right under data protection law, or to make a complaint.
Our contact details:
Chief Executive Officer: Antoine Mosneron Dupin
Address: Teleship Limited, 69 Church Way, North Shields, NE29 0AE, United Kingdom
Email: privacy@teleship.com