How are the duties and taxes worked out?

Per product, from its HS code, country of origin and value, under the destination's own rules. For an EU order that means VAT at the country's rate, the €3 duty per item on low-value parcels and the €2 customs handling fee.

Can I include duties in my prices, or offer free shipping?

Yes. In your Teleship settings you choose, market by market, whether duties and taxes show as their own lines or sit inside your prices. Teleship works the declared value back from the price your customer paid.

What does my store need?

On Shopify, carrier-calculated shipping: it is part of Advanced and Plus, and Grow can add it. Without it you can still ship duty-paid with Teleship, without the lines at checkout. On WooCommerce the Teleship plugin adds them.

What if customs charges more than you quoted?

Whatever we quote your customer at checkout is what you pay. If customs charges more, Teleship absorbs the difference. The guarantee covers duties and taxes.

Duties & taxes at checkout

Duty and tax, paid once at your checkout.

Teleship works out duty, VAT and the EU €2 customs handling fee for every product and shows them in your own checkout, in your customer's currency. Whatever we quote your customer at checkout is what you pay.

See live rates

Orbit Apparel

Ship to Berlin, 10115, Germany

Shipping method

Teleship Standard Tracked (Duties prepaid)4 to 6 business days€11.90

Pay now

1Orbit hoodieNavy / M€80.00

Subtotal€80.00

Shipping€11.90

Duties€5.00

Taxes€18.41

TotalEUR€115.31

Teleship · buy labelBilled in GBP

Teleship Standard Tracked (Duties Prepaid)£10.20

Low-value duty (€3)£2.57

Customs handling fee (€2)£1.71

VAT (19.0%)£15.78

Total to pay£30.26

€35.31 from checkout at €1 = £0.857£0.00 difference

Purchase label for £30.26

Per product
not per basket: 3 amounts
sent to your checkout: £0
to calculate: Guaranteed
duties and taxes

Landed cost

The full price at checkout. The parcel arrives paid.

Duty and tax are calculated per product, from its HS code and origin, and shown in your customer's currency before they pay. You choose how they are priced.

What each market applies

Set per market in your Teleship settings. Real product classifications from Teleship shipments; prices and rates are illustrative.

Checkout · Berlin, Germany

LED desk clockHS 8543.70.90 · Made in GB€205,37Duty 3.7% + VAT 19% included

Shipping method

Teleship Standard DDP · 4–6 business days€9,20
DHL Express · 1–2 business days€24,90

Shipping: €9,20
Total: €214,57

Delivered · duties paid

Pricing strategy

One landed price per market and nothing added at checkout. Teleship works back to the intrinsic value of each product and applies the duties and taxes on that only.

The Teleship guarantee

Whatever we quote your customer at checkout is what you pay.

If customs charges more than we quoted, Teleship absorbs the difference. Your customer never gets a bill, and neither do you.

Quoted at the point of sale

Duty, VAT and the EU €2 fee are worked out per product, from its HS code and origin, before your customer pays.

Billed exactly that

The duties and taxes on your label are the duties and taxes on your statement. No customs surcharge after delivery.

Line by line

Base rate, duty, VAT and customs on every shipment in your Teleship account, ready for your accountant.

Teleship statement · shipment TS-GB-DE-18635

Every charge, line by line

Base rate · Teleship Standard DDP£9.98

Import duty (€3 flat)as quoted£2.51

Customs handling fee (€2)as quoted£1.68

German VAT 19%as quoted£15.46

Customs surcharge£0.00

Total billed£29.63

One platform, from your checkout to their door.

Duties & taxes at checkout is part of the Teleship platform. Everything below is included: one app, one account, one statement.

At checkout
Your customer pays duty and tax once.
Duties & taxes at checkout
In your store admin
You buy the label from your order list.
Integrations
At the border
The customs paperwork is already filed.
Customs & compliance
To the door
The parcel arrives duty-paid, tracked all the way.
Shipping services

Questions merchants ask about duties & taxes at checkout.

How are the duties and taxes worked out?: Per product, from its HS code, country of origin and value, under the destination's own rules. For an EU order that means VAT at the country's rate, the €3 duty per item on low-value parcels and the €2 customs handling fee.
Can I include duties in my prices, or offer free shipping?: Yes. In your Teleship settings you choose, market by market, whether duties and taxes show as their own lines or sit inside your prices. Teleship works the declared value back from the price your customer paid.
What does my store need?: On Shopify, carrier-calculated shipping: it is part of Advanced and Plus, and Grow can add it. Without it you can still ship duty-paid with Teleship, without the lines at checkout. On WooCommerce the Teleship plugin adds them.
What if customs charges more than you quoted?: Whatever we quote your customer at checkout is what you pay. If customs charges more, Teleship absorbs the difference. The guarantee covers duties and taxes.

Book your free Duty & Shipping Audit.

Free, 30 minutes with the founder. Bring your last carrier invoice; we price the same orders with Teleship and tell you honestly whether to switch.

Book by Friday 14 November and you ship duty-paid before Black Friday.

Black Friday is 27 November. A switch takes about a week to run side by side with your current provider, so 14 November is the last booking that lands before peak.

Or connect your store

Calendar · 30 minutes

Duty & Shipping Audit with Antoine, founder

Video call · pick a slot this week

Bring your last carrier invoice
Your orders priced duty-paid, line by line
A switch plan, or a reason to stay