Changing an address before dispatch
In short
Fix the address on the Shopify/WooCommerce order before buying the label; the app pulls the shipping address at purchase. If the label is already bought but not yet dispatched, cancel it (Cancelling a label and getting the refund) and buy a new one.
- Required: full street address, postcode (mandatory in most markets; ZIP+4 not needed in the US), city, country, a phone number and an email. Carriers use the phone for delivery notices and customs contact.
- The destination country can never change after purchase: the customs declaration, duties and taxes were computed for that country.
- PO boxes: only on USPS Postal DDP for the US; elsewhere use a street address (PO boxes, military and remote addresses).
- If the app rejects an address as invalid, check the postcode format and city; don't bypass validation by putting the postcode in the address line.
- After dispatch, see Changing the address after dispatch.
Still stuck? Contact our support team.
