Changing the address after dispatch
In short
Email cs@teleship.com with the TS number and the corrected address as soon as possible. Before the parcel leaves the UK we can often update it; once it's in international transit, changes depend on the last-mile carrier and often require the recipient to authorise them; a carrier fee may apply. The country can never change — the customs declaration, duties and taxes are tied to it.
- Corrections that are usually possible: house/flat number, missing line, postcode typo within the same city, phone number.
- Not possible: a different country, a different customs territory, a pickup point in another country.
- A request is not a confirmation: we'll tell you when the carrier has accepted the change. If it can't be applied, the parcel is delivered as addressed or returned (Returns: costs, what is refunded, EU return labels).
Still stuck? Contact our support team.