Pre-orders, delayed fulfilment, and rate changes

Q: Pre-orders, delayed fulfilment, and rate changes

The shipping rate is set when you buy the label, not when the customer checks out. Teleship rates move at most about once a month (FX, fuel); DHL rates weekly. For pre-orders shipping months later, add roughly £1 per parcel to your checkout shipping price as a buffer.

In short

The shipping rate is set when you buy the label, not when the customer checks out. Teleship rates move at most about once a month (FX, fuel); DHL rates weekly. For pre-orders shipping months later, add roughly £1 per parcel to your checkout shipping price as a buffer.

Duties and taxes are recomputed at label purchase on the current rules — US tariff changes (US import duties: how they stack, what changed on 24 July 2026, HTS10 errors) or the EU €3 duty (The EU €3 flat duty since 1 July 2026) can change the amount between order and dispatch. The difference is yours to absorb or to price in.
Before a large batch of older orders, test one: it's still in the app, a label can be bought, tracking writes back. Then bulk.
If you dispatch far later than your configured dispatch time, customers see a promised date you'll miss — either set the dispatch time for the campaign or tell customers the real date.

Still stuck? Contact our support team.