Route suspensions and service updates

Q: Route suspensions and service updates

Lane status is announced in the banner at the top of Orders in the app (and on the tracking page for affected parcels). While a lane is suspended, its service disappears from checkout and the app for that destination; parcels already in transit are held or re-routed.

In short

Lane status is announced in the banner at the top of Orders in the app (and on the tracking page for affected parcels). While a lane is suspended, its service disappears from checkout and the app for that destination; parcels already in transit are held or re-routed.

Causes seen in 2026: airspace closures (UAE/KSA), airline capacity, US winter weather, peak-season cut-offs (parcels shipped after ~20 December arrive after Christmas), platform incidents (label printing/access — always followed by a [RESOLVED] banner).
If a parcel is returned to you because of a Teleship-side issue (suspended lane, hub error), we cancel the label, refund all fees including duties and taxes, and upgrade the rebooking (e.g. to UPS Express or DHL) at our expense.

Still stuck? Contact our support team.