Damaged parcel or packaging
In short
Ask the customer for photos of the outer packaging, the inner packaging and the damaged goods, and keep everything until the claim is settled. Send them to cs@teleship.com with the TS number and file the claim at claims.teleship.com (How to file a claim).
- Cosmetic damage to the box with intact contents is not claimable (carriers' terms) — but if the box or presentation case is part of the product (gift box, collectible packaging), say so; that's goods damage.
- Describe packaging damage and goods damage separately; carriers assess both.
- If a parcel was first reported as not delivered and then turns up damaged or empty, give us the full sequence — it becomes a single missing-contents claim, not two conflicting reports.
- What's paid: What Teleship covers: lost, damaged, missing contents, misdelivery.
Still stuck? Contact our support team.