Wrong parcel or wrong contents received
In short
Email cs@teleship.com with the order/TS numbers, what was expected, what arrived, and photos of the label and contents. Don't forward the goods to the other customer based on the label — we'll arrange recovery, redirection or a claim.
- If the labels were swapped on your side (two parcels, two labels, crossed), tell us straight away so both shipments can be intercepted or re-routed; we'll do what we can and you re-ship.
- If the mix-up happened in our network (hub relabelling, carrier), it's our responsibility: we credit the label price and your cost of goods (What Teleship covers: lost, damaged, missing contents, misdelivery) so you can reship, and recover the misdelivered parcel where possible.
- Tracking can still show "in transit" or "delivered" for a parcel that physically went to the wrong person — the photos are what matter.
Still stuck? Contact our support team.