The parcel turns up after the claim
In short
If the parcel is located before the claim is submitted, we can't process the full claim — but the shipping fee is refunded for the delay and the parcel is delivered or returned. If it turns up after a credit was issued, tell us; we'll deliver or return it and adjust the credit.
Also tell us if a replacement was already sent, so we can return or redirect the recovered parcel rather than delivering two.
Still stuck? Contact our support team.