Teleship Customer Referral Program Terms and Conditions

The Teleship Customer Referral Program is designed to empower partners, clients, influencers, and merchants to share Teleship’s cross-border shipping and trade engine capabilities with their network—helping UK-based eCommerce businesses expand globally with confidence. By submitting a referral, you acknowledge that you have read and agree to be bound by these Terms and Conditions.

Effective Date: The date the partner submits a referral via the Teleship Referral Form. These Terms and Conditions ("Agreement") govern participation in the Teleship Customer Referral Program (the "Program") between Teleship Limited, a company incorporated in England and Wales under company number 15361774 with its registered office at 69 Church Way, North Shields, NE29 0AE, England, United Kingdom ("Teleship") and the party submitting the referral ("Partner").

1. SCOPE

1.1 Teleship and Partner agree to collaborate on referring qualified leads for fulfilment, logistics, and compliance solutions. Qualified leads are UK-based businesses actively engaged in or exploring cross-border eCommerce, and with a potential need for Teleship’s fulfilment, logistics, or customs technology services. Teleship reserves the right to accept or reject referrals at its sole discretion.
1.2 This Agreement is UK-governed and is designed to be self-serve. No exclusivity, employment, or legal partnership is created between the parties.
1.3 Teleship reserves the right to amend, pause, or discontinue the Referral Program at any time. Any such changes will not affect previously Approved Referrals, which will continue under the terms in place at the time of approval.

2. REFERRAL PROCESS

2.1 Partner submits referral through the official Teleship Referral Form.
2.2 Teleship will review the lead and determine eligibility within 14 days. Criteria include: (a) The lead must not be an existing or recent (past 12 months) Teleship client, (b) The lead must not be in discussions with Teleship already.

2.3 Once approved, the lead becomes an "Approved Referral."

2.4 To be considered an Approved Referral, the referred lead must have engaged in a meeting or call with Teleship within 30 days of being considered Approved. If no engagement occurs within 30 days from Approved Referral, the referral will be voided.
2.5 Referrals will remain eligible as long as there is active and ongoing engagement between the referred client and Teleship. If there is a continuous period of 60 days with no material activity or communication from the referred client, and onboarding has not progressed within 3 months of the referral date, Teleship reserves the right to disqualify the referral. Where delays are due to technical complexity, third-party integrations, or internal timelines beyond the Partner’s control, Teleship may, at its sole discretion, extend the referral eligibility period. Any such extensions will be communicated to the Partner in writing.
2.6 Teleship is under no obligation to enter into an agreement with any Approved Referral.
2.7 Partner shall not be entitled to Referral Fees for leads already introduced to Teleship by another party, for former or current clients, or where any sales interaction has occurred within 12 months prior to submission.

2.8 As part of the referral process:

• (a) Partner will be asked to set up a warm introduction with the referred lead.

• (b) Teleship will first organise a 30–60 minute call with the Partner to discuss the opportunity, ideal fit, and potential shipping model.

• (c) Teleship will provide the Partner with a partner deck and indicative rate information based on volume brackets to share with the lead during the introduction.

3. REFERRAL FEES

3.1 Referral Fees will be paid as follows:

• (a) Transportation Revenue: 3% of paid revenue derived from transportation services (e.g., outbound parcel, freight).

• (b) Referral Fees are calculated solely on Teleship shipping service fees and expressly exclude any import duties, customs fees, or taxes collected and remitted on behalf of the client.

3.2 Referral Fees apply for 24 months starting 90 days after the first invoice to the referred client under a Teleship service contract.
3.3 Payments are made quarterly within 45 days of the end of each quarter.
3.4 Payments will only be issued once the total accrued Referral Fees for a Partner reach GBP £500 or more. Balances below this threshold will roll over to the next payment period.
3.5 Partner must maintain current invoicing and banking details with Teleship.
3.6 The total Referral Fees paid for any individual referral shall be capped at an aggregate amount of GBP £25,000.

4. TAXES & COMPLIANCE

4.1 Partner is solely responsible for any taxes or liabilities related to the Referral Fees.
4.2 Partner represents that all referred businesses are compliant with applicable UK, EU, and international trade, data protection, and anti-money laundering laws. Teleship reserves the right to perform due diligence, including Know Your Business (KYB) screening, and to reject referrals based on compliance risks.

5. TRADEMARKS & MARKETING

5.1 Each party grants the other a non-exclusive, non-transferable license to use its logos and marks for the purpose of referral marketing with prior written approval.
5.2 All use of logos and marks must be in line with brand guidelines and cease immediately upon termination of the Agreement.

6. TERM & TERMINATION

6.1 This Agreement is effective upon submission and continues until terminated by either party with 30 days' written notice.
6.2 Teleship may terminate immediately in case of material breach or misconduct by Partner.
6.3 Any approved Referral Fees owed prior to termination will be paid post-termination, subject to Section 3.5.
6.4 The following provisions shall survive termination: Sections 4, 5.2, 6.3, 7, 8, 10, 11 and 12.

7. CONFIDENTIALITY

7.1 Both parties agree to keep confidential any proprietary or sensitive information exchanged.
7.2 Confidentiality obligations will survive for 2 years after termination.

8. NON-SOLICITATION

8.1 Partner agrees not to directly solicit or divert Teleship clients or leads for similar services during the term and for 6 months after termination.
8.2 Breach of this clause will entitle Teleship to withhold all Referral Fees and seek injunctive relief.

9. ACTIVITY TRACKING & REPORTING
9.1 Teleship shall provide the Partner with a quarterly report outlining referral activity, including status updates on Approved Referrals and any Referral Fees accrued.
9.2 Teleship reserves the right to replace such regular reports with access to an online referral dashboard in the future. Any such change in reporting method will be communicated to the Partner in writing via email with reasonable notice.

10. LIABILITY, INDEMNITY & AUDIT RIGHTS

10.1 Each party disclaims liability for indirect, incidental, or consequential damages.
10.2 Liability is capped at the total Referral Fees paid over the prior 12 months.
10.3 Each party agrees to indemnify the other for breaches of this Agreement, including misuse of Confidential Information or Marks.
10.4 Teleship reserves the right to audit Partner referral records upon reasonable notice solely for verification of referral claims.

10. GOVERNING LAW

This Agreement shall be governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. ENTIRE AGREEMENT

These Terms represent the entire agreement between the parties. No verbal or prior written agreements shall be binding unless confirmed in writing by both parties.

Contact
For questions, contact the Teleship Partnerships Team at partnerships@teleship.com